Very sweeet and polite! !
My adult son needed a contact because he had a bad contact while we were on vacation. His prescription was expired so he needed to have an exam so he could get more. He was able to be seen within 45 minutes. Once there, he had a 10 minute wait while he filled out paperwork. Then he was seen with a thorough eye exam. And they even had the unusual prescription that he needed.
I called first thing in the morning hoping to get a same day appointment for an eye exam. I was told that I could come at 3:45pm. I arrived at 3:30 to check in and was informed that they were running an hour behind and my options were to wait or reschedule. I've been a receptionist and worked as a technician by appointment for years. I realize things happen and people run behind, but when I asked why I didn't receive a call to give me a heads up that they were running an hour behind I was told they were down a technician for the day and they just realized they were running behind 30 minutes ago. In my opinion, this is unacceptable. If you know you are going to be an hour late for someone's appointment you should call them immediately so they can plan accordingly. It's very inconvenient to drive 30min to be told you can wait an hour past your appointment time or reschedule. A simple call could've allowed me to make other arrangements for my children so that I could come in for a later or at least saved me a wasted trip.
I think sometimes the true measure of a business is how they treat people who could not possibly give them repeat business again. While on vacation in Nags Head, my husband lost his glasses in the ocean. Albemarle Eye Center worked with us to obtain a from our eye doctor back in Roanoke, Virginia, then find trial contact lenses to tide him over until we return home. We are so thankful for their assistance in restoring my husband's sight for the remainder of our trip. We highly recommend this business!
Albemarle Eye Center is a US Doctor based in Nags Head, North Carolina. Albemarle Eye Center is located at 111 W Seachase Dr, Nags Head, NC 27959, USA.
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